Your privacy is important to us. This Privacy Policy explains how Zhejiang BaJie Brush Co., Ltd (“we,” “our,” or “us”) collects, uses, stores, and protects information when you visit our website, contact us, or submit an inquiry.
1. Information We Collect
We may collect information that you voluntarily provide to us when you contact us by email, telephone, WhatsApp, or through forms on our website. This may include:
- Your name and email address
- Telephone number and company information
- Product requirements and application information
- Drawings, photos, specifications, or other files you choose to upload
- Shipping and contact information required to process and deliver an order
- Other information you voluntarily provide in connection with an inquiry or order
Our website may also collect limited technical information, such as IP address, browser type, device information, and website usage data, through standard website technologies, cookies, security systems, or analytics tools.
2. How We Use Your Information
We use the information we collect primarily to:
- Respond to inquiries and quotation requests
- Recommend suitable brush products or custom brush solutions
- Prepare quotations and process orders
- Communicate about production, shipping, payment, and after-sales service
- Improve our website, products, and customer service
- Maintain website security and prevent misuse
For custom, OEM, and private-label projects, we treat customer drawings, specifications, product information, and other technical materials as confidential business information.
3. Sharing of Information
We do not sell or rent your personal information.
Where necessary to operate our business or fulfill your order, limited information may be processed or shared with service providers such as website hosting providers, email service providers, logistics companies, freight forwarders, payment or banking service providers, and other parties involved in providing the requested service.
We only disclose information when reasonably necessary for these purposes or when required by applicable law.
4. Uploaded Drawings and Files
Our inquiry forms may allow you to upload drawings, product photos, specifications, or other reference files.
These materials are used to evaluate your application, recommend suitable products, prepare quotations, or manufacture products according to your requirements. We take reasonable measures to protect customer drawings and technical information and do not intentionally disclose confidential project information for unrelated purposes.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, and analytics.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
6. Data Security
We use reasonable technical and organizational measures to protect personal and business information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to personnel and service providers who require it for legitimate business purposes. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain inquiry, customer, and order-related information for as long as reasonably necessary to respond to inquiries, maintain business records, provide after-sales support, fulfill legal or accounting requirements, and manage ongoing customer relationships.
Information that is no longer required may be deleted or securely disposed of where appropriate.
8. Your Rights and Choices
You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable legal and business record-keeping requirements.
You may also contact us if you have questions or concerns about how your information is used.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, or applicable requirements. Any updated version will be published on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Zhejiang BaJie Brush Co., Ltd
Email: rosa@bajiebrush.com
Telephone: +86 133 9569 0877
Huzhou City, Zhejiang Province, China